A fanatic about service experience, metrics and team development, our managing partner is committed to creating value and driving ROI in every engagement.
Vendalytics was founded by Kirk Pozadzides (Poz-a-zeed-ees), a hospitality industry veteran and thought leader. Kirk spent over two decades collaborating with visionary, industry-leading companies in IT and hospitality services. From Ritz Carlton to Cancer Treatment Centers of America, from hotel ownership to healthcare systems, Kirk gleaned and helped refine best practices in customer service, operations, staffing and leadership development.
Whether working one-on-one with clients, or together with a handpicked team of industry specialists,
Kirk brings valuable expertise to hotels and hospitals by:
- Defining operational processes to drive safe and service-focused behaviors
- Negotiating contracts, leveraging his past experience (over 160 hotel and 80 hospital contracts)
- Recruiting and developing passionate and proactive line-level and management talent
- Brokering relationships with critical suppliers for talent selection, insurance, uniforms, operational supplies, technology, signage, equipment (including parking access and revenue controls), PR, branding, marketing and more
- Identifying end-user needs and the ancillary service offerings to support them
- Building business development organizations to grow new clients and stabilize/improve existing ones
When he’s not helping clients transform and optimize their service delivery (to the delight of CMOs and CFOs alike).
About Our Team
We bring battle-tested, passionate about the “wow”, hospitality leaders! Our team has the right DNA to refined your service experience, save dollars and drive profits.
Vendalytics’ seasoned team and proven industry partners include:
RFP Strategists, Writers and Analysts
Not only will our seasoned team help you establish internal goals, performance standards and RFP objectives, but they will help you write the type of RFP that will become your proven template moving forward. Our proposal analysts will help you objectively choose the vendor that will provide the best quality (products/services) at the lowest total cost of ownership.
These industry specialists analyze trends, predict revenue and expenses, compare vendor proposals (to ensure the highest ROI for our clients) and much more.
Strategic Vendor Partners
Vendalytics has long-standing relationships with best-in-industry vendors—companies that not only provide top-quality products and excellent service delivery, but can provide them at a discounted rate. Products and services include: talent management, insurance, mystery shopping, vehicle leasing, uniforms, operational supplies, parking, concierge and shuttle technology, parking access and revenue controls equipment and maintenance, marketing, public relations and more.
Parking Systems Engineers
This highly skilled group provides exceptional equipment designs, access control system recommendations, project management services for equipment and technology installations, as well as the implementation of cost-effective maintenance standards.
Training & Development Specialists
Whether you implement training programs online, in a classroom, onsite or a combination of all three, Vendalytics’ training specialists will ensure that your line-level and management hospitality and departmental training is on par with the industry’s very best programs—improving service delivery, safety, employee retention and customer satisfaction.