How to “wow” and delight guests – without infuriating your CFO.
How do you provide great service while also keeping costs low enough to remain profitable? It’s a question pondered by hotel and hospital brass worldwide. It’s also the ultimate Catch 22—because spending too much on a wowing experience can often hurt your bottom line. Conversely, dramatically cutting costs can lead to poor service delivery, expose financial or legal risk, or even tarnish your brand. This is why we focus on lowering total costs of ownership versus lowering unit costs.
Our team has a long, successful track record of helping clients find that perfect ratio of service to cost. We begin by getting a clear understanding of your needs. For example, a 5-star hotel has very different needs from a 3-star hotel, as does a huge hospital campus versus a small medical facility. And while white-glove service may be the goal for one company, simply getting cars parked in a timely fashion or running a successful self-park lot could be the goal for another.
Based on your needs, team and facility, we look at every service factor and every cost factor and develop a customized strategy—or formula, if you will. The goal is to provide you with the best return on your investment, while always keeping the need to wow your clientele in mind.